Hi, I’m Jessica – Co-owner of Ebb Assist Ltd. A new venture based in Norwich, Norfolk, UK

Welcome to Ebb Assist Ltd

A Virtual Assistant (VA) is a remote freelance professional who supports your business by taking on a variety of tasks – freeing up your time so you can focus on what you do best.

Whether you're a small business owner needing help with promoting your brand, keeping on top of your bookkeeping, or having someone answer your calls with a real human touch – I’m here, with my business partners Tom and Dave to make sure you get the support you need.

Whatever your business needs, we will help you find the right solution.

Using a virtual assistant can be incredibly helpful for a wide range of reasons, depending on your needs. Here are some of the most common benefits:

Time-Saving

Virtual assistants can handle repetitive or time-consuming tasks like:

• Scheduling meetings

• Managing emails

• Setting reminders

• Organising files

Increased Productivity

They help you focus on high-priority work by taking care of admin tasks, research, or even customer service.

Cost-Effective

Hiring a virtual assistant is a cost-effective alternative to employing a full-time staff member—especially for small businesses or start-ups. No task is too small, even if you only need support for a few hours a week.

Between us we have specialised skills'

Reception Duties

• Phone Management

  Every call is answered by a real person—never a robot—with top-tier customer service and a smile you can hear through the phone.

• Booking & Appointments

  Whether using your system or ours, we manage schedules with precision. No double bookings, no drama—just smooth, stress-free planning.

• Query Resolution

  We handle customer questions quickly, kindly, and without jargon. By learning your business inside-out, we ensure your clients feel informed, valued, and never left waiting.

Customer Service

• Review Monitoring

  We keep a close eye on your online reputation, responding to reviews with professionalism and positivity. Praise gets amplified, concerns are addressed, and your brand shines brighter than the competition.

• Complaint Resolution

  Unhappy customer? We investigate, empathise, and resolve issues with care—turning complaints into compliments and restoring trust with finesse.

• Customer Engagement

  We follow up after the job’s done, gathering feedback and identifying opportunities for improvement. It’s all about continuous growth and keeping your service irresistible.

Accounts

• Invoice Management

  We generate and send clear, accurate invoices promptly, ensuring smooth financial communication.

• Payment Tracking

  We monitor outstanding payments and follow up on overdue accounts, keeping your cash flow healthy and organised.

Payroll Services

• Employee Payroll Management

   We handle payroll with precision, ensuring timely and accurate payments so you can focus on growing your business.

IT Services

• File Organisation

• Digital files are arranged systematically using structured naming conventions, making access and retrieval effortless.

• CRM Services

  We keep your contacts organised, your sales pipeline flowing, and your follow-ups timely—no more sticky notes or missed opportunities.

Marketing & PR

• Brand Development

  We help craft a unique and memorable brand identity that shines across all platforms and materials.

• Media Management

  We don’t just post—we engage. From thoughtful comments to strategic participation, we ensure your business stays visible and relevant to your ideal audience.

• Networking

  We represent your business at industry events, trade shows, and networking opportunities—expanding your professional reach and influence.

📞 Call us on 01603 931992 or 📧 email hello@ebb-assist.co.uk to discover how we can support your business!

Jessica x