Effective Date: 24/09/2025

 

Ebb Assist Ltd (Registered in England & Wales No. 16689817 ) ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.ebb-assist.co.uk, use our services, or interact with us.

 

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Contact us via forms, email, or phone

• Subscribe to newsletters or updates

• Use our services or request information

This may include:

• Name

• Email address

• Phone number

• Business details

• Any other information you choose to provide

We may also collect non-personal data such as browser type, IP address, and usage data to improve our website and services.

 

2. How We Use Your Information

We use your information to:

• Respond to inquiries and provide customer support

• Deliver services and manage client relationships

• Send updates, newsletters, or promotional materials (with your consent)

• Improve our website and user experience

• Comply with legal obligations

 

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data with trusted third-party service providers who assist us in operating our website or delivering services, under strict confidentiality agreements.

We may also disclose information if required by law or to protect our rights and safety.

 

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

 

5. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent for marketing communications

• Lodge a complaint with a supervisory authority

To exercise your rights, please contact us at hello@ebb-assist.co.uk

 

6. Cookies and Tracking Technologies
This website is hosted on the Wix platform and uses cookies to:

• Maintain the website’s core functionality

• Monitor user interactions to help us enhance our services

• Support features like saving your preferences for future visits

 

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites.

 

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

 

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact:

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Ebb Assist Ltd
Email: Hello@ebb-assist.co.uk
Phone: 01603 931992
Address: 2nd Floor, 13 Upper Kings Street, Norwich, Norfolk NR3 1RB